Our Service

To better serve our European customers, we established an after-sales office in France as early as 2009. Through years of development, we have built a professional localized team, including installers, maintenance engineers and after-sales service specialists, which enables us to respond quickly to customer needs and provide product installation, maintenance and technical support. The establishment of the French after-sales office has strengthened our connection with local customers, and continuously optimized and guaranteed the product usage experience and service quality. Currently, our after-sales service customer satisfaction rate exceeds 95%. By integrating local culture and habits, we are always committed to providing customers with efficient and reliable service guarantees.

“Respecting employees, self-strengthening, independence" is the core value of the enterprise culture of Birchwoods. Having a young, energetic and smart team, the company can ensure that the quality of products is always above average. What's more, Birchwoods provide excellent after-sale service to all customers.

Thanks to the reliable cooperation with our partners and suppliers, Birchwoods is offering the best products to the market. There are 350 employees in Birchwoods and they manufacture more than 350,000 products every year.

 

FAQ

1. How could I get a sample?

Before we received the first order, please afford the sample cost and express fee. We will return the sample cost back to you within your first order.

2. Sample time?

(1) Strict detection during production. (2) Strict sampling inspection on products before shipment and intact product packaging ensured.

3. Whether you could make our brand on your products?

Yes. We can print your Logo on both the products and the packages if you can meet our MOQ.

4. Whether you could make your products by our color?

Yes, The color of products can be customized if you can meet our MOQ.

5. How to guarantee the quality of your products?

(1) Strict detection during production. (2) Strict sampling inspection on products before shipment and intact product packaging ensured.